Terms and Conditions

1. Scope of Services

STEAM Executive provides:

• Business IT support (remote and onsite)

• Web hosting and domain services

• AI consultancy, integration, and advisory services

• Other technology services as agreed in writing

The specific scope, deliverables, and pricing for each engagement will be outlined in a proposal, quote, or service agreement.

2. Client Responsibilities

You agree to:

• Provide accurate information necessary for us to deliver the Services

• Maintain appropriate backups unless you have purchased a managed backup service

• Ensure your systems meet minimum technical requirements

• Use the Services in compliance with Australian law

• Obtain all necessary licences, permissions, and consents for any data or software you provide

You are responsible for the security of your own devices, networks, and credentials unless otherwise agreed in writing.

3. Service Availability & Response Times

We aim to provide reliable and timely support; however:

• Response times may vary depending on workload, severity, and service level agreements

• Scheduled maintenance may require temporary downtime

• Web hosting uptime targets will be outlined in your hosting plan

We are not liable for outages caused by third‑party providers, internet carriers, or force majeure events.

4. Fees, Billing & Payment

• Fees are outlined in your quote, proposal, or service plan

• Invoices are payable on receipt unless otherwise stated

• Late payments may incur administrative fees or suspension of Services

• All prices are in AUD and may be subject to GST

Recurring services (hosting, managed IT, AI subscriptions) renew automatically unless cancelled in accordance with these Terms.

5. AI Consultancy & Limitations

Our AI consultancy Services may include advisory work, model integration, automation, and workflow optimisation. You acknowledge that:

• AI outputs may contain inaccuracies and should not be relied upon as sole decision‑making tools

• You are responsible for reviewing and validating AI‑generated content

• We do not guarantee specific business outcomes, performance improvements, or accuracy of AI systems

• You must comply with all applicable laws regarding data usage, privacy, and AI governance

6. Data Security & Privacy

We take reasonable steps to protect your data in accordance with Australian privacy principles. However:

• No system is completely secure

• You are responsible for maintaining secure passwords and access controls

• We are not liable for breaches caused by third‑party platforms, hosting providers, or your own systems

A separate Privacy Policy may apply to certain Services.

7. Backups & Data Loss

Unless you have purchased a managed backup service:

• You are responsible for backing up your data

• We are not liable for data loss, corruption, or recovery costs

For hosting clients, backups are performed as per your hosting plan but are not guaranteed unless explicitly stated.

8. Intellectual Property

• All intellectual property created by STEAM Executive remains our property until full payment is received

• Pre‑existing IP (yours or ours) remains the property of the original owner

• AI‑generated outputs may be subject to third‑party licensing or usage restrictions

9. Acceptable Use

You must not use our Services to:

• Engage in illegal, harmful, or abusive activities

• Host or distribute malware, spam, or prohibited content

• Interfere with network integrity or security

We reserve the right to suspend or terminate Services for violations.

10. Third‑Party Services

Some Services rely on third‑party providers (e.g., cloud platforms, domain registrars, AI tools).
We are not responsible for:

• Third‑party outages or failures

• Changes to third‑party pricing or policies

• Losses arising from third‑party service limitations

11. Liability & Indemnity

To the maximum extent permitted by Australian law:

• We exclude all warranties not expressly stated in these Terms

• Our liability for any claim is limited to the amount paid for the relevant Service in the preceding 3 months

• We are not liable for indirect, consequential, or special damages, including loss of profit, data, or business interruption

You agree to indemnify us against claims arising from your misuse of the Services.

12. Termination

Either party may terminate the Services with written notice as specified in the service agreement.
We may suspend or terminate Services immediately if:

• Payments are overdue

• You breach these Terms

• Your use of the Services poses a security or legal risk

Upon termination:

• All outstanding fees become payable

• Access to hosting, systems, or AI tools may be revoked

• Data may be deleted after a retention period

13. Changes to Terms

We may update these Terms from time to time.
Continued use of our Services constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia.
Any disputes will be resolved in NSW courts or tribunals.

15. Contact

STEAM Executive
Sydney, NSW, Australia
Email: admin@steamexecutive.com
Phone: 02 8011 3360