1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, business name, job title

• Email address, phone number, postal address

• Billing and payment details

• Support queries, service history, and communication records

Technical & System Information

• Device details, IP addresses, browser type

• System logs, diagnostic data, and performance metrics

• Information required for IT support, troubleshooting, and security monitoring

Web Hosting & Infrastructure Data

• Domain registration details

• Server logs and usage analytics

• Website content and configuration data

AI Consultancy Data

• Data sets provided by clients for analysis or model development

• Workflow information, business processes, and operational insights

• Outputs generated by AI tools or systems

We only collect information necessary to deliver our services effectively and securely.

2. How We Use Your Information

We use your information to:

• Provide IT support, maintenance, and troubleshooting

• Deliver web hosting, domain, and infrastructure services

• Develop, deploy, and maintain AI solutions

• Improve system performance, reliability, and security

• Communicate about service updates, billing, and support

• Meet legal, regulatory, and contractual obligations

We do not sell or rent your personal information.

3. Disclosure of Information

We may disclose information to:

• Trusted service providers (e.g., data centres, cloud platforms, domain registrars)

• Security and monitoring partners assisting with threat detection

• Third‑party vendors supporting AI tools or integrations

• Legal or regulatory authorities when required by law

All third‑party partners are required to handle your information securely and in accordance with Australian privacy laws.

4. Data Storage & Security

We take security seriously. STEAM Executive uses:

• Encrypted data storage and secure hosting environments

• Multi‑factor authentication and access controls

• Continuous monitoring and threat detection

• Regular security audits and best‑practice IT protocols

While we take all reasonable steps to protect your information, no system is completely immune from risk. We work proactively to minimise vulnerabilities.

5. Data Retention

We retain personal and technical information only for as long as necessary to:

• Provide ongoing services

• Meet legal and contractual requirements

• Maintain accurate business and financial records

When information is no longer required, we securely delete or anonymise it.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you

• Request corrections or updates

• Withdraw consent for certain types of data use

• Make a complaint about how your information has been handled

We will respond to all requests within a reasonable timeframe.

7. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience and monitor performance. You can adjust your browser settings to manage or block cookies if you prefer.

8. International Data Transfers

Some of our service providers may store or process data outside Australia. When this occurs, we ensure that appropriate safeguards are in place to protect your information in line with Australian privacy requirements.

9. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. Any changes will be posted on our website with an updated revision date.

10. Contact Us

If you have questions about this Privacy Statement or wish to exercise your privacy rights, please contact:

STEAM Executive

Email: admin@steamexecutive.com

Phone: 02 8011 3508

Website: www.steamexecutive.com